Refund policy
At Isamar Bikinis, each piece is handmade in small batches with care and attention to detail. Due to the intimate nature of swimwear and our commitment to hygiene, sustainability, and ethical production, all sales are final.
No Returns or Exchanges
We do not currently accept returns, refunds, or exchanges.
We kindly ask that you review our Size Guide carefully before placing your order. If you are unsure about sizing or fit, please feel free to contact us prior to purchasing — we are always happy to help.
Why We Don’t Accept Returns
As a small, independently run brand, we take pride in producing limited-quantity items with care. At this time, offering returns would pose significant challenges, including:
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The high cost of international shipping
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The inability to resell worn or damaged items due to hygiene concerns
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The financial risk of receiving used or unsellable goods
Our current policy helps us ensure the quality of our products, maintain sustainable production practices, and avoid unnecessary waste.
Incorrect or Damaged Orders
If you receive an incorrect item or size in your order, please contact us within 5 days of delivery so we can address the issue as quickly as possible. We are committed to ensuring that you receive the correct items and will do our best to resolve any errors.
Need Assistance?
If you have any questions before placing your order, please don’t hesitate to reach out via our Contact Page or email us directly at isamarbikinis@gmail.com.
We want you to feel confident and well-supported when shopping with us!